Advising consumers
ECC Slovenia may advise you concerning your rights you have when making purchases with foreign sellers, either online or in a shop, when travelling by aircraft, ship, train, or coach, when you hire a car, book accommodation or a package holiday, etc. We offer our advice over the telephone or in person. You may enquire for information prior to making a purchase in order to avoid any unnecessary costs, or after making a purchase if there are any issues and you need advice as to how to enforce your rights.
Contact information
Evropski potrošniški center Slovenija (European Consumer Centre Slovenia)
Ministry of the Economy, Labour and Sport
Kotnikova 5
1000 Ljubljana
Contact form for consumer questions and advice.
Contact form for consumer complaints.
Telephone advice for consumers: We are available at +386 1 400 3729 every Tuesday and Thursday from 10:00 to 11:00.
For an in-person visit, please make an appointment in advance by calling the above telephone number during our telephone advice hours.
Email address for media enquiries: epc.mgds@gov.si
Poll
Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?