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In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.
The European Consumer Centres Network includes the centres operating in each Member State of the European Union and, most recently, also in Croatia, plus the centres in Norway and Iceland. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.
The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.