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Report on the work of the European Consumer Centre Slovenia 2019


Report on the work of the European Consumer Centre Slovenia 2019

Economic growth in recent years has affected the welfare of consumers, and has also been reflected in growing demand (and, consequently, supply) in the travel and transport sectors, where numerous on-line intermediaries for bookings, specialised platforms and new forms of remote marketing of these services have appeared, and with them have arisen frequent ambiguities regarding the responsibility of traders to consumers.

In 2019, the European Consumer Centre Network (ECC-Net) highlighted the problems of passengers in air travel, including the non-transparent pricing policy of low-cost carriers and the bankruptcies of two travel companies: Thomas Cook and Adria Airways - the latter had a strong impact on the work of the ECC Slovenia.

Compared to previous years, what is particularly notable is the information that the ECC Slovenia received almost three times more complaints from foreign consumers against Slovenian online traders and has mostly successfully resolved them.

More information on the work of the ECC Slovenia in 2019 is available in the report.

We recommend viewing the report in pdf format in the Firefox browser or with the Adober Reader.


Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2019

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About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and, most recently, also in Croatia, plus the centres in Norway and Iceland. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.


About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si

Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.


European Union

Co-funded by the European Union