Report on the work of the European Consumer Centre Slovenia 2019
Economic growth in recent years has affected the welfare of consumers, and has also been reflected in growing demand (and, consequently, supply) in the travel and transport sectors, where numerous on-line intermediaries for bookings, specialised platforms and new forms of remote marketing of these services have appeared, and with them have arisen frequent ambiguities regarding the responsibility of traders to consumers.
In 2019, the European Consumer Centre Network (ECC-Net) highlighted the problems of passengers in air travel, including the non-transparent pricing policy of low-cost carriers and the bankruptcies of two travel companies: Thomas Cook and Adria Airways - the latter had a strong impact on the work of the ECC Slovenia.
More information on the work of the ECC Slovenia in 2019 is available in the report.
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