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ECC-Net: Travel App


ECC-Net: Travel App

A new mobile application supporting European consumers when travelling abroad

Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home? Delayed plane on the return flight? In case the holiday turns out differently than planned you should know what to do to exercise your rights. Even better: You can also say it!

Especially for the summer holidays the European Consumer Centres Network (ECC-Net) launches a unique mobile application: the ECC-Net: Travel App. It is an indispensable travel companion inside the European Union as well as in Iceland and Norway: the application helps consumers to cope with difficult situations on their holiday abroad and to express their consumer rights in the language of the destination country. The ECC-Net: Travel App provides legal knowledge and language support in 23 EU languages plus Norwegian and Icelandic.

The different topics are: retail purchases, car rental, hotel accommodation, medical treatment, air and rail transport as well as bus and marine travel.

A section with useful information offers important phone numbers and contact details for every day emergencies.The app is free of charge and works offline to avoid the roaming trap. It is available for mobile devices with iOS, Android and Microsoft Windows operating systems and can be downloaded here:



Windows Phone

The ECC-Net: Travel App is a joint project of all 30 members of the ECC-Net. There is a European Consumer Centre in every EU member state as well as in Norway and Iceland offering free consumer help and advice. The Centres are co-funded by the European Union.

Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2019

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and, most recently, also in Croatia, plus the centres in Norway and Iceland. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.


About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si

Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.


European Union

Co-funded by the European Union