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Resolved consumer complaints

The carrier offered a free change of date for the canceled flight ...   Read more

If a goods have a defect, we are entitled at least to its repair or replacement throughout the EU. Read more

What can you do, if you couldn't attend the rescheduled concert?   Read more

 Luckily it was not a case of fraud.   Read more

Advertised discounts must be taken into account in the final purchase price.   Read more

 If the goods are not delivered even within the additional period, the consumer may withdraw fro... Read more

A complication in VAT refund ... Read more

 Passenger's right to be informed. Read more

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Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2021

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and the centres in Norway, Iceland and United Kingdom. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.


About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si

Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.


European Union

Co-funded by the European Union