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EPC
MGRT

Tourism

 

In 2014, European citizens took more than 1.4 billion leisure trips, of which three quarters were carried out within the European Union. An increasing number of people plan their holiday trips online, where they also book services related to their holiday trip. More than a third of European consumers who have internet access book their flights or hotels online, which means that they prefer to plan their holiday themselves rather than purchasing package deals offered by travel agencies. This is also confirmed by the current cases treated by the European Consumer Centre Slovenia

Latest topics

Complaints resolved

Poll
Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2019

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and, most recently, also in Croatia, plus the centres in Norway and Iceland. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.

ECC-Net:

About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si
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Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.

Co-funding

European Union

Co-funded by the European Union