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Purchase of goods and services

Purchases of goods and services

The single market of the European Union is one of the largest consumer markets in the world. It enables individuals and companies to trade freely across the borders of EU member states, Iceland, Liechtenstein, and Norway. It offers all consumers a wide selection and the possibility of seeking high-quality goods at affordable prices beyond the borders of their country.

EU legislation provides all consumers a basic level of protection, regardless of where they come from and which national legislation is to be applied in their case. Therefore, in the event that the purchased goods are defective or differ from their advertised properties, consumers are entitled anywhere in the EU to have the goods at least repaired or replaced.

Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2021

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and the centres in Norway, Iceland and United Kingdom. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.


About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si

Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.


European Union

Co-funded by the European Union