We use cookies on our website to improve sour user experience and provide zoo with additional functionality on the site. Read more about cookies.

Consumer Rights

Consumer Rights

In 2012 the European Consumer Centres Network helped consumers to enforce their rights mainly in online shopping and in enforcing passenger rights. Due to the method of sales, online shopping is the most frequent subject of complaint – it covers 60% of all the complaints for which the consumers sought assistance with the ECC-Net. In relation to the economic sector, one third of complaints were made in the field of transportation and 7% in the field of tourism, the latter relating to package travel and timeshare. The number of complaints rose most significantly in the field of health with complaints relating to the purchase of non-pharmaceutical medical products and therapeutic devices and equipment.

Latest topics


Regulation (EC) No. 261/2004 stipulates that airlines are not obliged to pay compensation if it m... Preberite več,...

Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2021

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and the centres in Norway, Iceland and United Kingdom. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.


About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si

Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.


European Union

Co-funded by the European Union