Consumer assistance
Should you be unsuccessful in resolving a problem with a foreign provider on your own, you may ask the ECC for free assistance. For this purpose, please send an e-mail to ECCNET-SI@ec.europa.eu. By e-mail, provide a detailed description of your case, present your claim, and attach any relevant documentation (e.g. order confirmation, correspondence with the provider, a summary payment slip, and any graphic materials, etc.).
The ECC will first study the received complaint in order to verify its legitimacy. Then, the ECC Slovenia contacts the ECC in the country of origin of the trader, with whom Slovenian consumers are experiencing problems, in order to provide information and acquaint them with the case. The ECC in the country of origin of the trader then notifies the trader that he has violated the rights of the consumer and asks the trader to meet the consumer's request.
Similarly, the Slovenian ECC assists consumers from other EU member states, Norway and Iceland when they encounter problems in enforcing their consumer rights with Slovenian traders. In this case, the ECC in the country, in which the consumer resides, seeks the assistance of the Slovenian ECC, which then makes efforts to amicably resolve the dispute with a Slovenian trader to the benefit of the consumer. If necessary, the ECC also asks the Market Inspectorate of the Republic of Slovenia to become involved, as it can take measures against the violating party pursuant to its competencies.
Therefore, the ECC network offers an alternative solution to the lengthy and often expensive resolution of disputes.
