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Consumer assistance

Consumer assistance

Should you be unsuccessful in resolving a problem with a foreign provider on your own, you may ask the ECC for free assistance. For this purpose, please send an e-mail to ECCNET-SI@ec.europa.eu. By e-mail, provide a detailed description of your case, present your claim, and attach any relevant documentation (e.g. order confirmation, correspondence with the provider, a summary payment slip, and any graphic materials, etc.).

The ECC will first study the received complaint in order to verify its legitimacy. Then, the ECC Slovenia contacts the ECC in the country of origin of the trader, with whom Slovenian consumers are experiencing problems, in order to provide information and acquaint them with the case. The ECC in the country of origin of the trader then notifies the trader that he has violated the rights of the consumer and asks the trader to meet the consumer's request. 

Similarly, the Slovenian ECC assists consumers from other EU member states, Norway and Iceland when they encounter problems in enforcing their consumer rights with Slovenian traders. In this case, the ECC in the country, in which the consumer resides, seeks the assistance of the Slovenian ECC, which then makes efforts to amicably resolve the dispute with a Slovenian trader to the benefit of the consumer. If necessary, the ECC also asks the Market Inspectorate of the Republic of Slovenia to become involved, as it can take measures against the violating party pursuant to its competencies.

Therefore, the ECC network offers an alternative solution to the lengthy and often expensive resolution of disputes.
 

Poll
Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2019

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and, most recently, also in Croatia, plus the centres in Norway and Iceland. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.

ECC-Net:

About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si
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Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.

Co-funding

European Union

Co-funded by the European Union