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Consumer advice

Advising consumers 

ECC may advise you concerning your rights you have when making purchases with foreign sellers, either online or in a shop, when travelling by aircraft, ship, train, or coach, when you hire a car, book accommodation or a package holiday, etc. We offer our advice over the telephone, by e-mail, or in person. You may enquire for information prior to making a purchase in order to avoid any unnecessary costs, or after making a purchase if there are any issues and you need advice as to how to enforce your rights.

Contact information

Evropski potrošniški center Slovenija (European Consumer Centre Slovenia)

Ministry of Economic Development and Technology
Kotnikova 5
1000 Ljubljana
e-mail address: epc.mgrt@gov.si
phone no.: +386 (0)1 400 3729

The Centre's business hours are every workday between 9 a.m. and 3 p.m.

If you plan on calling in person, please let us know in advance.

Contact form


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Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia 2021

Popular consumer topics

About ECC-Net

In 2005 the European Commission established the European Consumer Centres Networkwith the aim of providing information to consumers about their rights within the internal market and providing free assistance for consumers facing problems in enforcing their rights.

The European Consumer Centres Network includes the centres operating in each Member State of the European Union and the centres in Norway, Iceland and United Kingdom. All the centres operate in line with the same rules and pursue the same objectives outlined by the European Commission programming documents.

The ECC-Net is a joint action of the European Commission and the Member States of the European Union in the field of providing information and support to consumers in enforcing their rights.


About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: epc.mgrt@gov.si

Working hours of the Centre: Tuesday and Thursday from 10:00 to 11:00.


European Union

Co-funded by the European Union