Spanair: on 28th January 2012, the airline suspended operations. Due to these exceptional circumstances, all their flights were canceled.
Refund options:
- Spanair is finalizing an agreement with the International Air Transport Association (IATA) to facilitate the refund of purchased but not yet flown tickets of Spanair. This agreement will let the travel agencies refund the complete price to those passengers that paid the ticket in a travel agency by bank transfer or cash.
- All other passengers who bought their tickets by credit card directly at www.spanair.com or in a travel agency, they will need enquire for refund options with their card issuer.
- In the following days Spainair will inform the travel agencies about the procedure to follow.
In all other cases to claim the refund of your ticket, contact:
- Spanair sales offices
- AENA help desks located in airports in Spain
- Airport Tourism information offices in Spain.
- Catalan consumer agency
Alternative flight options
Spanair is in contact with other airlines (especially Vueling, Iberia & Air Europa) to find alternative solutions, providing special fares to those affected passengers that want to fly in the next few days. You will find more information at the respective websites of those airlines.
If you have purchased a ticket with Spanair that is operated by another airline member of Star Alliance, in principle your flight will be unaffected. However for clarification youshuold contact the operating airline.
Contact Information:
For the latest information, visit website www.spanair.com
