In case of the loss or delay or in case of damaged baggage, you have to report an incident to the lost&found counter service at the airport without any delay and file a complaint against the air carrier.
If the lost baggage is found, the air carrier has an obligation to deliver it to the address mentioned in the complaint form and should do this without charging any fee. If any costs incured due to the delayed or damaged baggage (you were obliged to buy clothes, personal care items, etc.) the passenger is entitled to be reimbursed. If the baggage was lost (after 21 days), the carrier would have to pay compensation of up to a maximum of 1131SDR (cca 1335 €) per passenger. However, you have to be able to prove the damages. Therefore remember to keep receipts and invoices.
In the case of damage, the passenger must complain in writing to the carrier forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt and in in the case of delay, the complaint must be made at the latest within twenty-one days from the date on which the baggage have been placed at passenger’s disposal.
