Evropski potrošniški center

At the request of a passenger, the railway company and the ticket vendor are obliged to provide the passenger at least with the information listed below. The same applies for tour operators, however only if the information in question had been available to them.

During the journey, the railway company is obliged to provide passengers at least with the information about the services offered on board, about the next station, whether the train is delayed, about the main connecting services and about the security and safety issues.

Railway companies are obliged to make sure stations and platforms are accessible to disabled persons and persons with reduced mobility and to remove all obstacles that might make it difficult for these persons to get on or off the train or to travel by train in the first place.

The carrier can reject transporting the luggage or have it examined if there are justified reasons to believe that the items, the hand or registered luggage, vehicles including their loading are in violation of general terms and conditions.