If you encounter a problem concerning a purchase you made in a shop in Slovenia, Slovenian law generally applies. If there is a problem, there are several remedies.
1. Legal warranty
When a product is not what you’ve ordered or is defective, you can return it to the seller within 2 years since delivery of the product. In such case you can choose between:
repair of the product;
- exchange of the product for a new one;
- a partial reimbursement (and keep the product);
- a full reimbursement.
The product is defective, if:
- it is unfit for normal use or
- it is unfit for intended use, if you told the seller about the intended use when you were buying the product.
The defect must exist at the moment of sale. In case it appears within 6 months since you’ve bought the product, the seller has to prove that it was in perfect condition at the moment of sale. If the defect appears later, you have to prove that the product was defective when you bought it.
What to do if you have bought a defective of faulty product?
You have to notify the seller about the defect within 2 months since you have noticed it. The seller has to either fulfill your requirement or at least give you a written reply within 8 days since he has received your complaint. All the costs related to the repair, exchange of the defective product or reimbursement (shipping fees etc.) are carried by the seller. When enforcing your legal warranty rights, you will need to show the invoice.
2. Commercial guarantee
Unlike the EU legislation, in Slovenia the commercial guarantee is obligatory for certain products. Therefore, the producer must give you a commercial guarantee for certain technical products (such as cars, audio-video machines, computers, electrical domestic appliances etc.). If you are not sure, whether the producer has to give you a guarantee for a product you bought, you can contact our centre for further information.
The guarantee period must not be shorter than 1 year, counting from the day you were delivered the product (except for second-hand cars). Within this period you have the right to demand free repair in case the product or its parts do not work properly.
What to do if your product stops working properly?
In one year after the purchase was made you can go to the producer, or the authorized repair shop, or the importer or to the seller and demand free repair. Always demand a receipt with a date on when you have given the product for repair. If they do not repair your product within 45 days, you can demand a new product. In case a new product is not available, they have to fully reimburse you. In any case, when enforcing your commercial guarantee rights, all the costs connected to it (e.g. shipping costs) are carried by the producer.
3. Faulty product
When a faulty product is offered for sale, it has to be explicitly marked as faulty. When you buy such a product, the seller is not responsible for the faults that were explicitly made clear to you before the purchase. If you buy a faulty product without being alerted, you still have your legal warranty rights (see above).
