What cookies are used on the www.epc.si website and why?

What are cookies?

Cookies are messages that the server hosting a particular website transfers to the visitor's hard disc. They store data for later use (future visits), the purpose of which is to identify the visitors to the site, their web browsers and their computers.

Cookies have their advantages and drawbacks, but the fact is that we cannot even imagine browsing websites without them.

Why are cookies necessary?

Cookies are fundamental to providing user-friendly web services. The interaction between web users and websites using cookies is faster and simpler. They help website to remember the visitor's preferences and experience on the site, which is time-saving and makes website browsing more efficient and user-friendly.

They are used, for example:

· for storage of choice in creating a shortlist of devices and supply and their comparison;

· to allow the user to remain registered on those website pages requiring registration;

· to identify the user's device (e.g. computer, tablet or cell phone), so that the display of contents can be adjusted to accordingly;

· for monitoring visits, which allows checking the efficiency of content display and suitability of ads along with continuous improvement of websites.

Cookies for advertising

The European Consumer Centre of Slovenia does not accept money for advertising, so there are no advertising cookies on our website.

Facebook cookie

Allows sharing of content on the Facebook social network.

Twitter cookie

Allows sharing of content on the Twitter social network.

Google plus cookie

Allows sharing of content on the Google plus social network.

Google & Google Analytics

Google Analytics is used to analyse traffic to our website (e.g. the number of (individual) visitors, the number of content views, time spent on our website, and the programmes used for viewing the website). Google Analytics is further used for analysing the most interesting contents on our website and the cost-effectiveness of advertising in Google Adwords.

Flash cookie

This is a cookie that most internet users have on their computers; it allows you to view online videos or listen to voice recordings. Our website uses it for viewing brochures in the flickering mode and for viewing video contents (presently there are two such contents available).

More data on Flash cookies are available on the website http://helpx.adobe.com/flash-player.html

If you use the Firefox browser, you can choose an option that allows detecting and deleting Flash cookies.

VOL_SITE cookie

This cookie is installed on the server. It is used for better navigation on the website (the user can change the language while still remaining on the same menu link), temporary storage of data from website forms, functioning of some pop-up windows, and allowing logins on the website (after login, the website registers the currently logged-in user).


This cookie records web statistics (general visit count, the most visited subpages, visit source, browsers, screen resolution, etc.).


This cookie records and analyses website visits (general visit count, the most visited subpages, visit source, browsers, screen resolution, etc.).

How to delete all cookies?

Internet Explorer users have to do this manually (Tools => Internet Options => Delete Browsing History...); in the dialogue box, select the "Delete All..." option or just delete cookies and temporary internet files.

Mozilla Firefox users can either perform this manually (Tools => Clear Private Data...) or adjust the setting so that the private data are deleted automatically after each browser use (Tools => Options ... => Privacy => Always Clear Private Data when Firefox Closes) and in the dialogue box choose "Settings..." to determine which data to delete.

How to delete an individual cookie?

Internet Explorer users have to do this manually: Tools => Internet Options => General => Browsing History => Settings=> in the pop-up window select View Files and then select which ones you want to delete.

Mozilla Firefox users can do this manually: Tools => Options => Privacy => and in the window select Remove Individual Cookies to specify the data to be erased.

Disabling cookies

It is up to you to decide whether to allow the storage of cookies on your device. The settings for cookies can be controlled and modified in your web browser.

For information about the settings for cookies, select the web browser you are using.

· Chrome: https://support.google.com/chrome/answer/95647?hl=en-en&p=cpn_cookies

· Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

· Internet Explorer 9: http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9

· Internet Explorer 7 & 8: http://windows.microsoft.com/en-gb/windows-vista/block-or-allow-cookies

· Opera http://www.opera.com/help/tutorials/security/cookies/

· Safari http://support.apple.com/kb/PH11913

Note that if you disable cookies, some website functions may be disabled.

Should you have any further questions regarding the cookies on our website, please
feel free to contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.


Frequent consumer problems

About us

European Consumer Centre Slovenia
Kotnikova 5
1000 Ljubljana

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 00386 (0)1 400 3729

Working hours of the Centre: Monday through Friday from 9:00 to 15:00.


Co-funded by the European Union