Shopping in EU Your rights 9. Protection while you are on your holiday
 
 

9. Protection while you are on your holiday

crne_palme_3What if you go on a package holiday and the tour operator goes bankrupt? What if the package holiday brochure promised you aluxury hotel and what you get is a buildingsite? In both these cases EU law offers you protection.

Package tour operators must have arrangements in place to get you home should they go bankrupt while you are on holiday.They must also offer you compensation if your holiday does not correspond to whatthey promised in their brochure.

If the tour operator tries to put up the price of the holiday,or change the holiday resort without your agreement, EU law allows you to cancel your booking. And if you turn up at the airport and find you cannot get on your flight because the airline or tour operator has overbooked it, EU law entitles you to compensation.

While on your holiday – or even when you are back home – EU law protects you against unscrupulous sellers of timeshare property schemes.Timeshare schemes offer the right to use an apartment or villa in a holiday resort for a period of time each year. Timeshare sellers in some holiday resorts target tourists from other countries and try to pressure them into signing expensive contracts they do not fully understand.

EU law protects you against this. You are entitled to have a copy of the timeshare brochure – and a translation of the contract being proposed – in your own language. If you do sign a contract, you have a ten day "coolingoff period" during which you can cancel it without giving reasons.

Last, but by no means least, EU law makesit easier for you to take your furry friends on holiday with you. Once your veterinarian has issued your cat, dog or ferret with one of the new "pet passports" your pet can travel with you to any EU country.

 
 
 
 

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