Shopping in EU Your rights
 
 

European warranty

zarnica_pokvarjena2.jpgIs there really an EU warranty certificate valid in all of EU member states? What measures to take if the product you have purchased abroad breaks down and the authorised repair service dealer in Slovenia turns you away claiming they do not deal with repairs of the kind of product that you own? Is the dealer compelled to offer a warranty for every purchase? These are some of the issues that legal consultants of the European Consumer Centre deal with most frequently. So, what are the regulations in force in the field of the EU warranty?

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Three golden rules when shopping in the EU

vrsta_vozickiWhat is the advice of our lawyers?
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What are my rights, if the product I bought is defective?

kupec_stranka2

You have to notify the seller about the defect within 2 months once you have noticed it.

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When the product is flawless but you still want to return it

kupec_stranka2If the product is flawless, the seller is not obliged to replace it or reimburse you. However, the sellers usually replace it or even reimburse consumer as a sign of good business practice.
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When a product stops working and you have warranty

shutterstock_2118972In Slovenia commercial warranty of the producer is obligatory for certain technical products. In other EU Member States the commercial warranty is usually voluntary.
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