We informed him that he can demand the retailer repair the product or replace it with a new one within two months of the purchase date (unlike in Slovenia, where it is possible to demand reimbursement even when the product can be repaired or replaced).
We advised him to inform the retailer of the problem as soon as possible and demand instructions on how to act (how and where to send the product or whether a repairman will come to his home...) and also pointed out that he shouldn't have any expenses in connection with postage or repair. These expenses must be covered by the online retailer.
And one more thing: the retailer is responsible for any defects for a period of two years from the date of purchase.
