Evropski potrošniški center

He bought the coffee machine which was on a special Christmas offer at a UK based online retailer. When he received the package he noticed that the milk froth nozzle was broken. Because the retailer wasn't from Slovenia he turned to us for assistance.

One of our consumers ordered a sofa from Ligne Roset in St Laurent du Var, France. She made a down payment of 1.864 EUR and upon delivery payed the remaining amount of 5.000 EUR. The delivery date had been set for Nov. 4th, 2008 but the retailer missed the delivery schedule and offered the customer a replacement sofa (fabric) until the one she had ordered would arrive.

In july 2007 one of our consumers had bought outdoor floor tiles in the Bauhaus Depot GmbH in Villach, Austria to be used on her terrace. After the first significant cold spell the top layer of the tiles started to deteriorate. After closer inspection our consumer noticed that the packaging was indeed marked as outdoor use tiles but the tiles themselves were meant for indoor use.

A consumer has decided to purchase a Nissan passenger car, and as he had found out that the purchase might be cheaper in Italy, he decided to buy it there. Upon purchase he received a five-year-warranty certificate which entitled him to asserting warranty claims at authorised repair service dealers in any EU member state (including Slovenia) in case his car broke down.